Inigra Software House

Tag: AI

  • AI Conversational Coaching & Analytics Plugin for Online Meetings

    AI Conversational Coaching & Analytics Plugin for Online Meetings

    Overview

    We developed an AI-powered plugin for a global financial services company to improve client-facing conversations of their relationship managers. The solution integrates directly with Google Meet and Zoom, enabling real-time speech-to-text transcription, conversation summaries, sentiment analysis, and personalized coaching feedback.

    Client

    • Company: Confidential (Financial Services Enterprise)

    • Industry: Banking & Financial Services

    • Use Case: Training and improving performance of client-facing staff

    Challenge

    The company needed to improve the quality and compliance of client conversations while reducing the cost of manual training. Key challenges included:

    • No objective way to measure call quality or customer sentiment.

    • Manual training relied on sample reviews, leaving most calls unchecked.

    • Difficulty scaling coaching for hundreds of employees across multiple regions.

    • Compliance requirements demanded secure storage and analysis of conversations.

    Solution

    We built an AI Conversational Coaching Plugin with three main pillars:

    1. Real-Time Transcription & Avatar Assistant

    • Speech-to-Text: Real-time transcription of Google Meet and Zoom calls (multi-language support).

    • Text-to-Speech Avatar: Interactive digital avatar for role-play training sessions with employees.

    • Live Captions & Notes: Automatically displayed during calls to assist both employees and customers.

    1. Conversation Analysis & Coaching

    • Summarization: AI generates concise call summaries for CRM and compliance records.

    • Sentiment & Tone Analysis: Detects frustration, engagement, and satisfaction levels.

    • Performance Scoring: Evaluates employee responses, empathy, and adherence to scripts/policies.

    • Post-Call Feedback: Employees receive suggestions for improvement with concrete examples.

    1. Integration & Security

    • Works as a plugin for Google Meet, Zoom, and MS Teams.

    • Export of transcripts and insights into CRM (Salesforce).

    • GDPR-compliant storage with role-based access control and audit logging.

    • Encryption at rest and in transit with SOC2 alignment.

    Technology Stack

    • AI & NLP: OpenAI GPT-4, Whisper, Hugging Face Transformers

    • Speech-to-Text: Google Speech-to-Text API, AWS Transcribe (fallback)

    • Text-to-Speech & Avatar: ElevenLabs, Unreal Engine MetaHuman (training avatar)

    • Backend: Node.js, Python microservices

    • Integrations: Zoom SDK, Google Meet API, Salesforce API

    • Storage & Infrastructure: AWS S3, RDS PostgreSQL, ECS with Docker, Terraform IaC

    • Security: OAuth2 SSO, encrypted transcripts, role-based access, audit trails

    Results

    • 100% of client calls recorded & analyzed automatically.

    • 25% faster onboarding of new employees through avatar role-play training.

    • 40% improvement in customer satisfaction scores (CSAT) after 3 months.

    • Compliance-ready transcripts reduced audit preparation time by 60%.

    • Scalable solution deployed globally across 5 regions.

    Supporting Information

    • Key Features: live transcription, conversation scoring, avatar role-play, CRM export.

    • Compliance: GDPR, SOC2, industry-specific data retention policies.

    • Usage: as a live plugin during calls, and as a training simulator for employees.

    Process

    1. Discovery – workshops with HR, compliance, and customer service teams.

    2. MVP – built a Zoom plugin with transcription and summaries.

    3. Expansion – added coaching feedback, sentiment analysis, and Salesforce integration.

    4. Avatar Training Mode – deployed role-play avatar for onboarding.

    5. Rollout & Training – launched across Europe and APAC, with dashboards for HR and compliance teams.

    6. Continuous Improvement – fine-tuned NLP models based on recorded calls and real feedback.

    Client Testimonial

    “This AI solution changed how we train and monitor conversations. Every call is now an opportunity to learn, and our team is more confident and compliant than ever.”
    — Confidential due to NDA

  • AI Customer Service & Booking Assistant for Rental Venues

    AI Customer Service & Booking Assistant for Rental Venues

    Overview

    We developed an AI-powered customer service and booking platform for Salonty.com, a network of rental venues for events, workshops, and business meetings. The solution uses natural language processing (NLP), speech-to-text, and calendar integrations to automate customer interactions: answering phone calls, handling reservations, managing availability, and responding to equipment-related questions.

    Client

    • Company: Salonty.com

    • Industry: Hospitality /Short-term rental

    • Scale: 20+ locations with daily inquiries, hundreds of bookings per month

    • Client type: B2C marketplace platform

    Challenge

    Salonty.com operated a growing network of rental venues but faced significant inefficiencies in handling customer service:

    • Staff spent hours daily answering repetitive phone calls and emails about availability, pricing, and equipment.

    • Manual booking processes caused delays, double-bookings, and errors.

    • Customer expectations for 24/7 support could not be met with human staff only.

    • Scaling to new cities would have required a large and costly support team.

    Solution

    We designed and deployed an AI-driven virtual assistant that automates end-to-end customer interactions, seamlessly integrated into Salonty.com’s platform.

    1. Conversational AI & Voice Integration

    • Cloud-based speech-to-text and text-to-speech APIs to handle natural phone conversations.

    • Multilingual support for Polish and English customers.

    • NLP models trained to recognize rental-specific queries (availability, equipment, pricing).

    1. Booking & Calendar Management

    • Integration with Google Calendar & internal booking system APIs.

    • Automatic reservation creation, modifications, and cancellations.

    • Real-time availability checks across multiple venues.

    1. Customer Service Automation

    • AI answers FAQs about equipment (projectors, chairs, catering), location details, and access instructions.

    • Escalation to human staff only for complex cases.

    • SMS/email confirmation workflows with Twilio + SendGrid.

    1. Architecture & Technology Stack

    • AI & NLP: OpenAI GPT-4, Dialogflow CX

    • Voice & Telephony: Twilio Voice, Google Speech-to-Text, Amazon Polly

    • Backend: Node.js (Express), GraphQL API

    • Database: PostgreSQL, Redis for session context

    • Integrations: Google Calendar API, Salonty booking system, Twilio SMS, SendGrid

    • Infrastructure: Dockerized microservices on AWS (ECS, RDS, S3), Terraform for IaC

    • Security: OAuth2 authentication, HTTPS, encrypted data at rest & in transit

    Results

    • 70% of inquiries automated without human involvement.

    • 50% reduction in booking errors, thanks to real-time calendar sync.

    • 24/7 availability of customer service in two languages.

    • 40% cost savings on customer support operations.

    • Scalability: ready to support expansion to new cities without additional staff.

    Supporting Information

    • Key Technologies: OpenAI GPT-4, Dialogflow CX, Twilio, Google Speech-to-Text, Node.js, PostgreSQL.

    • Security & Compliance: GDPR-ready data handling, voice call encryption, audit logging.

    • Team: AI engineers, backend developers, DevOps, UX for conversational design.

    Process

    1. Discovery — mapped customer journeys, most frequent questions, and bottlenecks.

    2. Prototype — built a proof-of-concept with Dialogflow and Twilio for one location.

    3. Integration — connected AI assistant with calendars, booking APIs, and CRM.

    4. Deployment — rolled out to all venues, trained AI on historical FAQs.

    5. Optimization — fine-tuned NLP intents, improved fallback handling, added multilingual support.

    6. Monitoring — dashboards for call volume, automation success rate, and escalation triggers.

    Client Testimonial

    “AI automation changed the way we run Salonty. Our customers get instant answers and can book anytime, while our staff focuses on higher-value tasks. Expanding to new locations is now faster and more efficient.”
    — Kinga Obarska, Project Manager, Salonty.com

  • Why Global Companies Trust Full-Service Software Houses from Poland

    Why Global Companies Trust Full-Service Software Houses from Poland

    Outsourcing software development isn’t just about saving costs anymore—it’s about finding a tech partner you can trust. That’s why more and more companies from Germany, Australia, Singapore, Switzerland, and beyond are turning to full-service software houses in Poland.

    At Inigra, we help international clients build and scale powerful digital products—from custom web and mobile apps to enterprise AI-driven systems.

    Here’s why companies around the world choose us—and why your business might want to do the same.

    1. One Partner, All Solutions

    Choosing a full-service software house means you don’t need to juggle multiple vendors. At Inigra, we cover the entire product lifecycle, including:

    • Web and mobile app development (React, Flutter, iOS, Android)

    • Custom CRM and ERP solutions

    • AI integration and machine learning

    • UI/UX design and prototyping

    • DevOps, testing, and scaling

    • Post-launch support and feature development

    This one-stop approach ensures faster delivery, clearer communication, and better product consistency.

    2. Built for International Clients

    We work with clients from diverse regions and industries—from German logistics firms and Swiss fintechs to Australian startups and Singaporean marketplaces.

    What they all value:

    • 🕓 Time zone flexibility

    • 💬 Clear, fluent English communication

    • 📈 Business-oriented thinking (not just coding)

    • 📁 Transparent reporting and Agile workflows

    • 🤝 Long-term product partnerships

    Working with a software house in Poland like Inigra means getting a tech team that feels like part of your own.

    3. Tech-Driven, Business-Focused

    We don’t just deliver software—we help you build the right solution for your market.

    Our developers, designers, and product managers combine technical skills with a deep understanding of business strategy. We proactively suggest better approaches, flag risks early, and help optimize performance.

    Need to integrate AI? Automate workflows? Launch a scalable MVP? We’ve done it—successfully—for international brands.

    4. Proven Track Record Across Continents

    Over the past few years, we’ve delivered projects for clients in:

    • 🇦🇺 Australia – custom mobile platforms with real-time analytics

    • 🇸🇬 Singapore – e-commerce system with AI-driven recommendations

    • 🇩🇪 Germany – industrial workflow automation platform

    • 🇨🇭 Switzerland – secure finance management tools

    Our clients stay with us for years—not just one-time launches.

    5. Why Poland?

    Poland is one of the most trusted tech hubs in Europe. Ranked among the top countries for software engineering skills, it offers a unique combination of:

    • Top-tier developer talent

    • Cost-effective development rates

    • European time zone alignment

    • Strong work ethic and delivery culture

    Inigra’s headquarters in Poznań is perfectly positioned to serve both European and global markets.

    Looking for a Reliable Tech Partner?

    If you’re a startup building your first MVP or an enterprise scaling your digital systems, a Polish full-service software house can give you the strategic edge.

    ✅ From idea to launch—and beyond—we help our clients turn their ideas into world-class software.

    👉 Contact us today to tell us about your vision. We’ll help you turn it into a real, working product.

  • The Benefits of Using AI in Software Houses in Poland

    The Benefits of Using AI in Software Houses in Poland

    How Artificial Intelligence is Reshaping Software Development

    AI is transforming industries—and software development is no exception. From smart automation to predictive analytics, artificial intelligence is becoming a standard part of modern digital projects.

    At the same time, software houses in Poland are emerging as early adopters of AI-powered workflows, bringing measurable benefits to their international clients.

    In this article, we explore how AI is being used inside software houses across Poland and what value it creates for businesses.

    Why AI Matters in Today’s Software Projects

    The increasing complexity of digital platforms, user expectations, and data volume has made traditional development approaches less efficient. That’s where AI steps in.

    Key AI benefits in software development:

    • Accelerates testing and bug detection

    • Enables smart code generation and suggestions

    • Improves product recommendations and personalization

    • Automates repetitive dev-ops and QA tasks

    • Provides insights into user behavior and system performance

    For clients, this means faster delivery, higher quality, and smarter products.

    How Software Houses in Poland Are Using AI

    Poland is known for its strong technical education and engineering culture. Software houses here are now integrating AI into their everyday processes and client solutions.

    Common applications include:

    • AI-assisted development
      Using tools like GitHub Copilot or Tabnine to speed up coding with intelligent suggestions.

    • Automated testing & QA
      Machine learning models help predict bugs or test edge cases more efficiently than manual methods.

    • Natural Language Processing (NLP)
      Used in chatbots, voice interfaces, document automation, and smart search functions.

    • Predictive analytics
      For clients in e-commerce, logistics, or finance, AI is used to forecast user behavior, demand, or risk.

    • Recommendation engines
      Many Polish software houses develop AI-powered recommendation systems for SaaS, media, and marketplaces.

    At Inigra Software House, for example, we integrate AI in both the development process and client-facing features, offering smarter, more scalable solutions.

    Benefits for International Clients

    If you’re a startup, enterprise, or product team working with a software house in Poland, here’s what AI can mean for you:

    1. Faster Time-to-Market

    AI streamlines repetitive tasks like testing, data labeling, or code review—reducing development cycles.

    2. Better Product Decisions

    Machine learning models can help prioritize features based on user behavior or simulate business outcomes.

    3. Cost Savings

    With automation, fewer human resources are needed for basic testing, data analysis, or infrastructure monitoring.

    4. Competitive Advantage

    AI-enhanced apps stand out with personalized features, smarter workflows, and improved UX.

    Choosing an AI-Driven Software House in Poland

    When evaluating partners, look for companies that:

    • Have in-house AI or machine learning specialists

    • Use AI internally (e.g. in development or QA)

    • Offer data-driven services such as NLP, predictive modeling, or recommendation systems

    • Focus on business value, not just “cool tech”

    Polish software houses like Inigra combine deep technical knowledge with real-world experience in implementing AI for international clients—from Europe to the U.S.

    Let’s Build Smarter, Together

    Whether you’re looking to optimize your product with AI, or want to speed up your development cycle with automation—choosing a software house in Poland with AI capabilities is a smart move.

    ? Contact us to talk about how AI can improve your digital project. We’re here to help you innovate faster and better.

  • Rodzic.AI – Anonymous AI Assistant for Parents

    Rodzic.AI – Anonymous AI Assistant for Parents

    Client: www.rodzic.ai / Educational Startup
    Industry: EdTech, Parenting, Artificial Intelligence
    Tech Stack: Next.js, React, Firebase, Stripe, OpenAI API

    Project Goal

    The primary objective of the project was to build a modern, secure, and anonymous web-based tool that allows parents to ask questions regarding their child’s development, health, or behavior. The platform was designed to provide instant, AI-generated advice based on reliable sources—without requiring registration or sharing personal data.

    Scope of Work by Inigra

    • User needs analysis and architecture design for an anonymous Q&A interface.

    • UX/UI design tailored to the needs of concerned parents looking for fast and trustworthy guidance.

    • Front-end development using React and Next.js, including a dynamic question tracking system.

    • Integration with OpenAI API to generate intelligent, context-aware responses based on user input.

    • Anonymous user tracking system using localStorage and crypto.randomUUID, stored in Firebase Firestore.

    • Stripe Checkout integration for offering paid access after the free question limit is reached.

    • Compliance with GDPR through a fully anonymous experience—no accounts, no data collection.

    Key Features

    • Personalized AI answers using age, gender (optional), and additional context about the child.

    • One follow-up question allowed per session to deepen the conversation.

    • Real-time progress bar showing the number of remaining free questions (max 10).

    • Seamless payment flow offering three pricing plans (MINI, MIDI, MAXI) via Stripe.

    • Firebase-backed data tracking to monitor question usage per anonymous user.

    Results

    • MVP successfully launched within 7 days from project kickoff.

    • Scalable architecture ready for future features: expert panel, account system, or mobile app version.

    • Positive feedback from test users highlighting speed, clarity, and ease of use.

    Insights & Next Steps

    The project demonstrated clear demand for anonymous, AI-based parenting support. Planned future enhancements include integration with verified medical knowledge bases, expert-reviewed content, user profiles with history, and personalized recommendations based on usage patterns.

    Looking for a custom mobile or web solution for your service-based business?
    Contact us — Let’s talk, we’ll help you.

  • How AI-Powered Automation Is Changing the Way Businesses Operate

    How AI-Powered Automation Is Changing the Way Businesses Operate

    Artificial Intelligence is no longer a futuristic concept—it’s a core part of how modern businesses optimize workflows, reduce operational costs, and stay ahead of the competition. Whether you’re a startup or an established enterprise, AI-powered automation can dramatically improve efficiency and scalability across departments.

    Why AI-Powered Automation Matters Right Now

    The past two years have seen a major acceleration in AI adoption across industries. Tools like ChatGPT, Midjourney, and GitHub Copilot have made AI tangible and accessible. But beyond consumer-facing tools, custom AI development is where companies are truly unlocking long-term value.

    Key benefits of business automation using AI:

    • Faster and more accurate data processing

    • Reduced human error and operational costs

    • Predictive analytics for smarter decision-making

    • 24/7 task execution without fatigue

    • Enhanced customer experience through chatbots and personalization

    According to McKinsey, 70% of businesses will adopt at least one form of AI by 2030. Companies that embrace AI now will build a major competitive edge.

    What Can Be Automated with AI?

    From finance and logistics to customer support and marketing—AI offers automation opportunities across departments.

    Popular AI use cases include:

    • Invoice processing using Optical Character Recognition (OCR) + machine learning

    • Chatbots and virtual assistants powered by NLP (Natural Language Processing)

    • Predictive maintenance in manufacturing

    • Smart email routing in customer service

    • Sales forecasting with AI-driven data models

    • Fraud detection in fintech apps

    The potential is vast. But for automation to be truly effective, it must be customized to your workflows and data ecosystem—and that’s where a dedicated AI development team comes in.

    Why Work with a Software House for AI Projects?

    While off-the-shelf tools have their place, businesses looking for scalable, integrated solutions need a custom AI strategy. A software house offers:

    • Cross-functional teams (AI engineers, data scientists, developers)

    • End-to-end service: from business analysis to deployment

    • Experience in integrating AI with existing ERP, CRM, or custom platforms

    • Emphasis on data security, model explainability, and GDPR compliance

    At Inigra Software House, we help companies build tailored AI solutions—from smart automation engines to predictive dashboards and machine learning APIs.

    Getting Started with AI for Your Business

    Implementing AI doesn’t have to mean building a neural network from scratch. Most successful projects start small—with a single process or workflow—and scale from there.

    Our typical process:

    1. Discovery – we analyze where AI can bring the most value

    2. Prototype – rapid development of a small-scale solution

    3. Integration – connect AI with your existing systems

    4. Optimization – tune performance, accuracy, and scalability

    Ready to Automate Smarter?

    If you’re exploring how AI can streamline your operations or want to develop a custom solution for your business, we’re here to help.

    ? Contact us here and let’s discuss your AI goals.

    Whether it’s a smart assistant, predictive tool, or full automation platform—Inigra Software House can deliver AI that works for your business.